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Privacy Policy

We are pleased to welcome you to our website and delighted that you are interested in Roto and our products and services. To ensure that you feel safe and comfortable visiting our website, we take the protection of your personal data and the confidential handling of this data extremely seriously.

In this privacy policy, we therefore provide you with information on when we store which data, and the purpose for which we use this data – naturally, in accordance with the applicable data protection regulations.

If you have any questions about how your personal data is handled, please contact us using the contact details shown below.

It may be necessary to make changes to our privacy policy on account of technical developments, changes to our services, the legal situation or for other reasons. We therefore reserve the right to amend this privacy policy at any time and ask that you regularly check it for the latest information.

1. Contact details of the controller acc. to GDPR
Roto Frank Fenster- und Türtechnologie GmbH
Wilhelm-Frank-Platz 1
70771 Leinfelden-Echterdingen

represented by the Company Management:
Marcus Sander (Chairman)
Michael Stangier

2. Contact details of the data protection officer
Please direct any enquiries to the above address, addressed to the "Data protection officer".

3. Purposes and legal bases for collecting and processing personal data
When you use this website, your personal data is processed on the basis of various legal bases.

(1) Website in general
When you visit our website, our web server automatically collects information of a general nature. This includes the type of web browser, the operating system used, the domain name of the Internet service provider, the IP address, the website from which you accessed our website, the pages that you visit on our website, and the date and duration of the visit. Some of this information is recorded in cookies that are stored on your client. This is sometimes necessary in order to display the pages directly and to allow you to use the login area. The legal basis for the processing of required personal data, such as your IP address, is our legitimate interest in accordance with Article 6(1f) GDPR. Our interest lies in being able to display the content of this website to you. The purpose of the processing is to be able to display this website to you and ensure that the website is displayed correctly without any errors.

(2) Contact form
You can use a contact form to sign up for a consultation. When you sign up, we request various details from you. Your first and last name and your e-mail address are marked as mandatory fields. Without this information, we will not be able to hold the consultation with you. The legal basis for the processing of this personal data is our legitimate interest in accordance with Article 6(1)(f) GDPR. Our interest lies in arranging a consultation with you. The purpose of the processing is the possibility of presenting our products to you in a conversation tailored to your requirements. You are also able to provide us with optional information such as your field of activity, company name, title and customer status. You also have the option to send us a message in a free-text field. The legal basis for this processing is your consent in accordance with Art. 6(1a) GDPR. This consent can be revoked at any time.

(3) Matomo (formerly Piwik)
This website uses the open source web analysis service Matomo. Matomo uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your website use. For this purpose the information generated by the cookies about the use of this website is stored on our server. The IP address is anonymised before being saved.

Matomo cookies remain on your end device until you delete them.

The storage of Matomo cookies and the use of this analysis tool are based on Art. 6 Paragraph 1 letter f DSGVO. The website operator has a justified interest in the anonymised analysis of user behaviour in order to optimise both his web offer and his advertising. If the relevant consent has been requested (e.g. consent to the storage of cookies), processing will be carried out exclusively on the basis of Art. 6 para. 1 letter a DSGVO; consent may be revoked at any time.

The information generated by the cookies on the use of this website will not be passed on to third parties. You can prevent the storage of cookies by making the appropriate setting in your browser software; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

If you do not agree with the storage and use of your data, you can deactivate the storage and use. In this case, an opt-out cookie is stored in your browser, which prevents Matomo from storing usage data. If you delete your cookies, the Matomo opt-out cookie will also be deleted. The Opt-Out must be reactivated when you visit this website again.

Your visit to this website is currently recorded by Matomo web analysis.

4. Data transfer to other companies within the Roto Group
As a general rule, your data is not transmitted to third parties outside of the Roto Group unless we are legally obligated to do so or the data transfer is required to perform the contract or you have expressly given your prior consent to the transfer of your data. External service providers and partner companies will receive your data only to the extent required to process your enquiry. However, in these cases, the data transmitted is limited to the minimum extent required. If our service providers come into contact with your personal data, we will ensure that they comply with the applicable data protection regulations as we do. Please also note the relevant privacy policies of the providers. The relevant service provider is responsible for the content of third-party services, although we check the services for compliance with the statutory requirements within the bounds of what is reasonable.

5. Data transfer to external service providers (processors)
Your data will be passed on to service partners to the extent that they are acting on our behalf and supporting Roto in the provision of its services. Any processing of your personal data by commissioned service providers is carried out within the scope of commissioned data processing in accordance with Article 28 GDPR. Service providers receive access only to the personal information that is required to carry out the relevant activity. These service providers are prohibited from passing on your personal information or using your personal information for other purposes, in particular for their own advertising purposes. Insofar as external service providers come into contact with your personal data, we have taken legal, technical and organisational measures and perform regular checks to ensure that these service providers also comply with the applicable data protection regulations.

6. Data erasure and storage period
The personal data of data subjects is erased or blocked as soon the purpose of storage no longer applies. The data may continue to be stored beyond this period if stipulated by European or national legislators in regulations or legislation under Union law or other regulations to which the controller is subject. The data will likewise then be blocked or erased once a storage period prescribed by the specified regulations expires, unless the data needs to be retained further for the purposes of concluding or executing a contract. For information regarding the storage period for cookies, please refer to the information on Cookiebot.

7. Your rights
If personal data concerning you is processed, you are a data subject as defined in the GDPR and you have the following rights with respect to the controller:

(1) Right of access in accordance with Article 15 GDPR
You can request confirmation from us on whether we are processing personal data that concerns you. If we have processed data relating to you, you are entitled to other rights of access as specified in Article 15 GDPR.

(2) Right to rectification
If the data that we have collected relating to you is incorrect or incomplete, you can request that we promptly rectify it in accordance with Article 16 GDPR.

(3) Right to restriction of processing
In accordance with the requirements of Article 18 GDPR, you can, under certain circumstances, also request that the processing of your personal data is restricted. Once processing has been restricted, your data must only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. We will notify you before lifting the restriction.

(4) Right to erasure
You have the right to ask us to erase the personal data concerning you without undue delay where one of the grounds defined in Article 17(1) GDPR applies, unless there is an exemption to the erasure obligation in accordance with Article 17(3) GDPR.

(5) Right to notification
If you have asserted against us the right to rectification, erasure or restriction of processing, we are obligated in accordance with Article 19 GDPR to notify all recipients of your personal data of this rectification or erasure of the data or restriction of processing unless this proves to be impossible or involves a disproportionate effort. You also have the right to be notified of these recipients. You have the right to be informed of these recipients by the controller.

(6) Right to data portability
Furthermore, in accordance with Article 20 GDPR, you have the right to receive the personal data concerning you in a machine-readable format and to transmit the data to another controller without hindrance, provided that the requirements defined in Article 20(1a) GDPR are met, or to have your personal data transmitted directly by us to another controller, where this is technically feasible and does not impair the rights and freedoms of others. This right does not apply to the processing of personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

(7) Right to object
You have the right to submit to Roto Frank Fenster- und Türtechnologie GmbH an objection to the processing of personal data concerning you at any time in accordance with Article 6(1f) GDPR. We will then cease processing your personal data unless there are compelling legitimate reasons for doing so which outweigh your interests, rights and freedoms, or unless the processing is used to establish, exercise or defend legal claims.

(8) Right to withdraw consent under data protection law
You have the right to withdraw your consent under data protection law at any time by notifying Roto Frank Fenster- und Türtechnologie GmbH accordingly. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

(9) Right to lodge a complaint with a supervisory authority
If you consider that the processing of the personal data concerning you infringes the GDPR, you have the right – without prejudice to any other administrative or legal remedy – to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement at any time. The responsible supervisory authority for us is:

Landesbeauftragter für den Datenschutz und Informationsfreiheit Baden-Württemberg
Postfach 10 29 32
70025 Stuttgart
Phone: +49 711 61 55 41 0
TFax: +49 711 61 55 41 15


Roto Frank Fenster- und Türtechnologie GmbH
Wilhelm-Frank-Platz 1
70771 Leinfelden-Echterdingen

Phone: +49 711 7598 0